most asked questions
how do i track my order?
We strive to process and ship orders promptly within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our link below in the footer section.
how long will it take to receive my order?
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
how long will it take to receive my refund?
Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.
How can i make a return?
Returning is quick and easy. To request a return, please follow the steps in our Returns portal. If you want to know more about our return policy, please visit our Returns page.
what payment methods can i use?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.
Local payment methods: We accept local payment methods in some countries, such as IDEAL and BanContact.
PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
Klarna: Buy Now, Pay Later:
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
product
how do i find the right size?
You can find this by clicking on "size chart" which is located right above the size selector. By doing so, you will find the perfect size for you.
how should i wash my denim?
Step 1: Wash less, wear more — Denim doesn’t need frequent washing. Wash only when necessary, about every 5–10 wears.
Step 2: Turn inside out — Always turn your jeans inside out before washing to protect the color and texture.
Step 3: Use cold water — Wash in cold water (max 30°C / 86°F) on a gentle cycle.
Step 4: Mild detergent only — Use a gentle, non-bleach detergent. Avoid harsh chemicals and fabric softeners.
Step 5: Wash separately — Wash your jeans alone or with similar colors to avoid dye transfer.
Step 6: Air dry only — Hang your jeans to air dry in the shade. Avoid direct sunlight and never use a tumble dryer.
Step 7: Skip the iron — If needed, iron on a low heat while the jeans are still slightly damp.
Step 8: For raw denim: Delay the first wash for 3–6 months to let the fabric shape naturally and develop unique fades.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in Europe. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
do you offer giftcards?
To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.
Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.
orders & delivery
how do i track my order?
We strive to process and ship orders promptly within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our link below in the footer section.
how can i make a return?
Returning is quick and easy. To request a return, please follow the steps in our Returns portal. If you want to know more about our return policy, please visit our Returns page.
what is the delivery time?
We don't like to keep you waiting, therefore your order is processed directly from one of our European warehouses within 24-48 hours after it being placed.
Weekend orders are scheduled for shipment on Mondays.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.
As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@blue-dutchman.com
How much does shipping cost?
We currently do not charge shipping costs!
can i cancel or change my order?
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team at info@blue-dutchman.com. We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 30 days
how do i redeem my giftcard or voucher?
During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.
If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.
my tracking says my order has been delivered, but i haven't received it. what now?
If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:
Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.
Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.
Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.
Contact Customer Support: If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.
File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.
Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance at info@blue-dutchman.com
i haven't received an order confirmation, what should i do?
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number, order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your mail box to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
returns
what is your return policy
Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.
Returning is quick and easy. To request a return, please follow the steps from our Returns Portal.
All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;
- Any underwear garments. (Including socks)
- Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
- Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.
1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in Europe. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We don't charge shipping cost.
contact
how can i contact the customer service?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available on email or chat 7 days a week to answer all the questions you may have.
To contact us by email, please use info@blue-dutchman.com or click here
You can find our chat in the lower right corner, where it says 'Live Chat'.
what is the response time of the customer service?
We always aim to answer every question within 48 hours.